These Terms and Conditions apply to the purchase of goods by private customers on the Website for delivery.

Contents

1. Company information

2. Use of the Website

3. Ordering and payment

4. Privacy Policy

5. Cookies

6. Applicable law and venue

7. Complaints procedure

8. Revisions and amendments

1. Company information

 PT.SOLUSI PRIMA PACKAGING
Jl. Raya Narogong KM 11,Pangkalan 1B RT 003 / RW 005,Bantar Gebang Bekasi 17151 Indonesia
Whatsapp:
+62-811 9001 1223
Telephone:
021826041345
02182601283
Email:
sales1@solusi-pack.com 

2. Use of the Website

These Terms and Conditions relate to the use of one of sopra websites (the Website). The Terms and Conditions constitute a legally binding agreement between you and sopra or one of their affiliated companies (referred to as “sopra”, “we”, “us” or “our”) regarding the ordering of goods available on the Website.

Please read these conditions carefully, and check that your billing details are complete and correct before placing your order. If you believe an error has occurred, please contact our Customer Service team.

Your use of the Website is also subject to sopra’s Privacy Policy and Cookie Policy.

3. Ordering and payment

To make a purchase on the Website, you must be 18 years of age and in possession of a valid payment card that we accept. However, if you are under 18, you can make a purchase with your guardian's consent, or if you have the legal right to make the purchase.

How to make a purchase on the Website:

You select the goods you would like to purchase and place them in the “basket”. You can alter the contents of your basket up until the time you place your order, and you can check the basket contents and price of the goods at any time.

Any extra payments, for example for shipping, will be calculated at checkout.

When you’re ready to place your order, click on “checkout” to continue to the checkout. Here you insert your name, billing details, delivery details, email address, phone number and choice of payment method.

You can change the contents of your basket right up until you confirm your purchase by clicking “Confirm and pay” and then “Continue”. Your order has now been placed.

In some circumstances we will not be able to process an order, even if you follow the steps above. This may be due to incorrect billing details or payment information. If you experience any payment issues, please contact our Customer Service team.

Payment options

Payment options will appear after you click “checkout” and are also displayed as part of the checkout under “Payment options”. We only accept payment methods as shown here, and ask that you do not try to pay by using any other means.

You can pay directly with a bank transfer.

Order receipt and confirmation

When you have placed an order with us, we’ll contacted you.

Our right to refuse or cancel an order

We retain the right to cancel an order if one of the following situations occurs:The goods are sold out/unavailable,Your billing details are incorrect or cannot be verified,There was an error in the price displayed on the Website,We could not deliver to the address that you provided.

4. Privacy Policy

We handle your personal data confidentially. Please read our Privacy Policy, which tells you how we use the personal data you provide us in connection with the payment process and your use of the Website in general. 

5. Cookies

You accept our use of cookies by using the website. A cookie is a small data file stored on your computer to keep track of how you use the Website, and so that we can recognise your computer. A cookie is not a program, and it does not contain a virus.

6. Applicable law and venue 

Any agreement entered into with us through use of these Terms and Conditions is subject to Indonesian law. Any disputes arising in connection with our agreement, including the agreement’s existence or validity, must be brought before an authorised Indonesian court.

7. Complaints procedure

You are of course always welcome to contact our Customer Service team if you have a complaint about something you have purchased from us. Our Customer Service team are available via phone, email.

8. Revisions and amendments

SOPRA may amend the Terms and Conditions without notice by posting revised Terms and Conditions on the Website. The Terms and Conditions applicable to your order are those on the Website at the time you place your order.